Purpose: This full day workshop will provide employees with consistent customer service skills and a systematic process and language for them to interact with customers. This approach allows the organization to brand itself as a provider of excellent customer service, which will also add professional value to the organization. Participants will learn information and strategies to deliver exceptional customer service, have a professional appearance, good listening skills, appropriate communication style, soft skills, email/social media netiquette, and business/dining etiquette in order to better interact with each customer.
Desired Outcomes:
Benefits to your Organization:
Benefits to You:
Materials:
Handouts
Value-based Cultures
Client and Employee Retention
Presenter: Regina Durante, PhD
Time Management
Professionalism and Performance
Presenter: Regina Durante, PhD
Professional Business Etiquette
Presenter: Carolyn Gray, CPC
Contact us for customized HR solutions to meet your needs.
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Client and employee retention is critical to success for any organization. A value-based culture ensures stakeholders understand what to expect from each other while deepening
levels of trust and satisfaction. A culture of shared values and beliefs develops and aligns professional behavior with the organization’s mission and goals, enhances client relations, and ensures business retention and growth.When employees understand what is expected and why, issues, needs, and conflicts are resolved effectively and efficiently offering your staff the time and resources to focus on quality sustainable customer relations.
Greystone Leadership offers three dynamic professional HR trainings to help improve retention, increase job performance and satisfaction, and deliver great customer service and business growth: Enhancing a value-based culture that results in retention of clients and employees; Developing professional etiquette that increases job satisfaction while delivering great customer service; Creating time management protocols that increase job performance and effectiveness, develop efficient communication methods, and save time and money.
HR Solutions
Focusing on people Improving through measurement
Communicating values Building trusted relationships
Purpose: This full day workshop provides understanding into the intrinsic values your organization represents and provides participants with tools to achieve greater job satisfaction and client relationships.
Desired Outcomes:
Benefits to your organization:
Benefits for You:
Pre Session Work:
Materials:
Personality workbook
Purpose: This full day workshop provides participants with time management strategies and tools to increase job performance, reduce stress, provide timely customer service, meet deadlines, and learn effective communicate methods in the workplace.
Desired Outcomes:
Benefits to your organization:
Benefits for You:
Materials:
Communication Management workbook