Purpose: This full day workshop will provide employees with consistent customer service skills and a systematic process and language for them to interact with customers.  This approach allows the organization to brand itself as a provider of excellent customer service, which will also add professional value to the organization.  Participants will learn information and strategies to deliver exceptional customer service, have a professional appearance, good listening skills, appropriate communication style, soft skills, email/social media netiquette, and business/dining etiquette in order to better interact with each customer.

Desired Outcomes:

  • Recognize that providing exceptional customer service is each employee’s responsibility
  • Understand how each employee’s behavior impacts the organization.
  • Learn effective coping strategies
  • Communicate more assertively and effectively.
  • Learn ways to WOW the customer


Benefits to your Organization:

  • Employees will demonstrate consistent professional customer service skills
  • Improve customer satisfaction
  • Improve customer loyalty
  • Improve the organizations bottom line through customer retention
  • Satisfied customers are more likely to refer your organization.
  • The professional appearance of the organization (How employees dress, communicate and interact with each customer)


Benefits to You:

  • Each employee will feel valued and will value the customers
  • Increase employee loyalty
  • Improved employee morale
  • Reduce employee turnover


Materials:

Handouts

Value-based Cultures

Client and Employee Retention
Presenter: Regina Durante, PhD

Time Management 

Professionalism and Performance
Presenter: Regina Durante, PhD

Professional Business Etiquette 
Presenter: Carolyn Gray, CPC

           Contact us for customized HR solutions to meet your needs.

Copyrighted              The Greystone International Leadership Group, LLC   e: info@greystoneleadership.com  ph: 610.295.4441    All rights reserved

Client and employee retention is critical to success for any organization. A value-based culture ensures stakeholders understand what to expect from each other while deepening

levels of trust and satisfaction. A culture of shared values and beliefs develops and aligns professional behavior with the organization’s mission and goals, enhances client relations, and ensures business retention and growth.When employees understand what is expected and why, issues, needs, and conflicts are resolved effectively and efficiently offering your staff the time and resources to focus on quality sustainable customer relations.

Greystone Leadership offers three dynamic professional HR trainings to help improve retention, increase job performance and satisfaction, and deliver great customer service and business growth: Enhancing a value-based culture that results in retention of clients and employees; Developing professional etiquette that increases job satisfaction while delivering great customer service; Creating time management protocols that increase job performance and effectiveness, develop efficient communication methods, and save time and money.

                                                                               HR Solutions
                                          
Focusing on people                             Improving through measurement  

                                                 Communicating values                             Building trusted relationships

Purpose: This full day workshop provides understanding into the intrinsic values your organization represents and provides participants with tools to achieve greater job satisfaction and client relationships.

Desired Outcomes:

  • Understand the organizational values you represent
  • Develop the attitude and behaviors that reflect the mission and goals of your company
  • Articulate a clear vision for your teams to follow
  • Understand the importance of cultural differences locally, nationally, and global
  • Deepen key relationships — clients, personal, leaders, peers, and direct reports while developing a stronger sense of personal worth


Benefits to your organization:

  • Increase job performance, satisfaction, and profit margins
  • Enhance your effectiveness to develop client relations
  • Build relationships of trust to grow business
  • Create motivating environments for individuals for long-term retention and sustainability


Benefits for You:

  • Coach for increased performance and effectiveness
  • Understand your personal strengths and knowledge of where you fit in and better manage your vulnerabilities
  • Reach your personal and professional goals
  • Enrich your personal life and relationships
  • Personal SWOT to objectively assess an organizational environment


Pre Session Work: 

  • Complete your online 15-minute Personalysis assessment
  • Review your full 13-page report and Report Guide
  • Outline your organizational goals and desired outcomes


Materials:

Personality workbook


Purpose: This full day workshop provides participants with time management strategies and tools to increase job performance, reduce stress, provide timely customer service, meet deadlines, and learn effective communicate methods in the workplace.

Desired Outcomes:

  • Learn time management strategies that work across departments
  • Utilize protocols that increase job performance while saving time and money
  • Employ focusing and concentrating techniques
  • Develop effective communication methods to avoid misunderstanding in tone, attitude, voice
  • Employ efficient and effective multi-tasking strategies to achieve outcome success and avoid costly distractions
  • Develop the five key communication strategies for effective and efficient management and interaction locally, nationally, globally


Benefits to your organization:

  • Create a professional presence within your industry
  • Enhance your effectiveness to develop client relations
  • Build relationships of trust to grow business
  • Reduced misunderstanding, mismanagement, mistrust, miscommunication, and conflict
  • Create motivating environments for individuals for long-term retention and sustainability


Benefits for You:

  • Focus on purpose and criteria
  • Clarify the question or issue
  • Expose existing perspectives
  • Identify and challenge assumptions
  • Generate purposeful alternatives
  • Gather and apply relevant information
  • Make decisions
  • Enact, learn, and grow


Materials:
Communication Management workbook